Academic research for local gov - LocalGovCamp

The power of suggestion (via Twitter) led to @liz_azyan and I hosting a session at LocalGovCamp on academic research for local government.
I may have been carried away in the moment when I agreed to do this but I think there were some useful points at the session. I didn't make any notes so this is all from memory - if anyone who attended to session wants to jump in maybe we can crowdsource the overview? :)
Many of the people who came to the session had been interviewed by Liz as part of her research but we each gave an overview of the work we are / will be doing. This lead to plenty of discussion and praise for Liz's blog LGEO Research (and that stands for Local Government Engagement Online). The overriding feeling here is that independent academic and active research is valuable to local government as a way of stepping back and explaining what you're doing and why (rather than the more practical how), having a way of seeing the bigger picture of what other people are up to and in some cases providing validation to the harder-to-convince within an organisation.
On a personal level several people said they had found being interviewed with Liz a cathartic, therapeutic experience which allowed them to re-focus their thoughts on their work.
We also discussed and explained the process of sharing the results of the research. Due to the research being part of our studies neither Liz or I will be able to share much as we go along. We both fully intend to publish and share as soon as we are able - Liz mentioned this may be early summer 2010 for her while it is likely to be early 2011 for my own research.
We also talked through my planned research and there were several people who felt that they would be interested in talking to me further about this and would be interested in the outcomes - I've certainly made a note of people I would like to talk to when I get underway!
We then returned to the place of academic and active research and how we can sustain this rather than rely on people like Liz and myself choosing it as a subject area and becoming part of the community. The funding available from the IDeA (session I missed earlier in the day) was mooted (not muted as I accidentally wrote earlier) as one of the possible sources which should be looked into, or whether an organisation like SOCITM may take up the role of carrying out independent research. The idea was tweeted and RT several times after the session and perhaps this is a discussion which needs to continue.
Altogether I found it really useful to talk through the reasons and uses of research and meet some people who I am sure I will need to speak to more as time goes on.

Picture credit: @JaduCMS

LocalGovCamp - an unconference for local government - Birmingham 20 June 2009

Yesterday was LocalGovCamp - an unconference for local government - organised by the wonderful Dave Briggs at Fazeley Studios in Birmingham.
To be honest I had so much fun and met so many great, passionate and inspiring people; had so many great discussions; that my head is still reeling but I'm going to try and sum up what came out of the day for me.

Top five: things in my head about LocalGovCamp:

1. Yesterday was a day full of meeting very very nice people. Meeting people you tweet with a lot, about work and about things outside of work, for the first time in person is a bit like meeting a celebrity; you feel you know them yet you know you've never seen them face to face before. For me it was less like networking and more like meeting up with great friends to talk about the stuff we're passionate about (online local gov, music, real ale, cake...)
2. That (aside from the usefulness of what was discussed) having that network of people who are willing to share their experiences and epic visions of where this is all going is the best support network imaginable. Often you may be the lone voice in an organisation pushing for change or certain projects and to be able to share this with people going through the same thing is both motivating and comforting - always good to you're not the only one fighting the fight and so aren't completely off track with your thoughts!
3. There are some great projects and changes going on around the country and it is great to be able to hear about them and think about what that might suggest for our organisation. So useful to have a space to thrash out ideas, here people's experiences, lessons learnt and the possibilities for digital enablement.
4. I've been thinking for a while about a social media cafe in Derby / Derbyshire and I've come back from yesterday convinced that it would be of benefit. Not only would it be a forum for web managers / web people from each of the authorities in the area (not just local gov but the partner organisations too) to meet and chat about things but a great opportunity for us to find out about the community groups and digital business in the area too. I'm already formulating a list of things to do in order to make this happen. Luckily, yesterday gave me a chance to chat with people who also want to make this happen - so let's JFDI!!!
5. Twitter has changed my life. Without having tweeted with people on there I would probably not have found out about LocalGovCamp, might not have gone even if I did. And this also brings us back round to point one :)

So, there are the top five things in my head at the moment and beneath these are a thousand little thoughts which came out of the sessions I attended yesterday - @timdavies session on overcoming the small hurdles to social media in organisations (his notes are here and my notes are here); @paul_cole's session on listening to the conversation happening about your organisation whether you're involved or not (my notes on this session are here) and @carlhaggerty's session on the internal network pilot he's part of (some very rough notes here by me).
I hope people found the impromptu (and definitely unexpected) session that @liz_azyan and I did on academic research into local government social media useful. I hope to speak to all of the people who came along (and more) as part of my thesis research (begins January 2010). I'll try and write up notes from what we talked about in this session as soon as I can.

There are some videos by David Wilcox and photos from the day on Flickr and once again, thank you Dave for organising and thanks to the sponsors also. Really great to meet you all :)

Updated (22 June 2009): I was also interviewed by @podnosh about our use of social media in the recent election. You can see the video and post on the podnosh blog.
And there is a round up of all the stuff being said online at the LocalGovCamp blog.

Social media usage / participation guidelines

This seems to be something that plenty of people in local gov are trying to work on at the moment and it's not always easy, so I thought I would just post up where I'm at with it in case it was useful to anyone else, and if you want to be useful to me, then I have no problem with that either ;-)
So, not always easy. I've found getting the organisation to have a peek over the edge into online space has taken time and pursuasion in itself. Getting it to be brave enough to dip a toe in more of the same. Now we're paddling in the shallow end I think we need the waterwings of documented policy and/or guidance so we can go further*.
One of the great things about working in the public sector is that we're all so ready to share, and most of the time it isn't just because we need to as resources / time / support are scant to go it alone. I throw my hands up in appreciation of those who are already splashing about (in a waving not drowning way) and have shared their progress. It got me started.
It started as a policy but soon became more of a guidance document. In my head I envisage it being accompanied by a less formal overview, probably the content of the intranet page which becomes it's home.
I've tried to straddle the line between friendly advice in a conversational tone (if we're talking social media surely most appropriate) and the established style of this sort of document. I've tried to include a bit of a summary of what each network or space is to make it more inclusive to 'beginners'.
There is still some work to do...
Useful talks with Lee Jorgensen (Blackburn and Darwen) highlighted an area I had initially shyed away from; special guidance for purdah periods. I intend to revisit this. There is also some mopping up of duplication and conflicting advice.
I'm not sure whether I am almost ready to suggest this is moving closer to version 1.0 than draft...which is the main driver for this post!
And having written it I am now annoyingly aware that there is no facility to attach documents to this post. So I guess...if you want to see where I'm at DM me on Twitter with your email and we'll take it from there. Hopefully there will be time to talk at localgovcamp too!

*I accept full responsiblity for the mixed metaphor and then pushing it too far. In defence, m'lud, I've not had resonable quota of coffee yet.

Old life vs New life

I'm currently undertaking the Digital Media and Society module as part of my masters. It's been great to get stuck into as it meets up with not only so much of what I am currently working on (online local gov) but also my undergraduate work and first industry (journalism and newspapers).
It's been good to retreive some of that undergraduate learning (hello Habermas, my old friend) and put it into context with the current state of play for both sectors.
But while all this is fascinating learning, the time has come to pick my assignment and get on with the final paper. I find myself torn between my old life and new life when it comes to assignment topics:

1. Old life: Discuss the characteristics of online news journalism, indicating where and why it differs from traditional models and practices. (You may discuss the topic either in general or with specific reference to blogs.)
2. New life: It is often claimed that digital technologies have the potential to restore ‘direct democracy’. Explain and evaluate the claim with particular reference to electoral politics.

Option one would be interesting not only as there is so much chatter about this subject at the moment but also as it would be a nice update to my undergraduate dissertation (worryingly 10-years-on).
But I already know which way I will fall. Option two it will be seeing as am in the middle of all our local election online coverage right now (perfect timing). I'm happy with my choice...but it feels a little disloyal and sad to have to choose between my old life and new life.

And the subject is...

Social media in local government internal communications.
After thinking long and hard about whether to go down this route, look at social media in local gov engagement with young people or another avenue entirely I decided internal comms would be best suited to my organisation, the limitations of a part time dissertation and perhaps be useful to others in the sector too.
I'm happy to say this has now been approved by my tutor and I'll be returning to plan the thesis in more detail from the autumn. My feeling at the moment is that an 'active research' approach may work well and be interesting, hopefully piloting some possible social media solutions next year.
While the thesis will mainly look at problems and solutions within my own organisation I do plan to research what else is already in place across the sector.
I'm looking forward to getting started and really excited that my first bit of pilot research took place in the online space!
Thanks again to everyone who took the time to read and/or comment on my post about topic ideas. I'll be happy to share the outcome of my research with anyone interested when the time comes.

Thoughts on my thesis

The time is upon me where I must get some clarity about what my thesis will focus on next year. My dissertation will complete my part time study for a masters in eCommunication.
My ideas so far have been pretty vague and I've got only as far as deciding that my study will look at social media usage by local government. I've come across a couple of other people already researching this area but don't think much has been done as it is such a new area.
Anyway, I've had a few ideas about what I might look at:

• local government use of social media to engage with young citizens
• library service use of social media and effect on take up of service

I am being encouraged to concentrate on service specific research as the other research so far looks to map who is doing what and why. While I don't want to repeat existing research I would also like to think that whatever I look at will be of use within my organisation but perhaps also to others working in the sector.
So local government web people - is there anything you would like more research on or would find particularly interesting and useful for going forward? I obviously don't want other people to decide my thesis for me but would certainly be interested in hearing the thoughts of my fellow local gov webbies.
Thanks in advance to anyone who takes the time to read, think or respond to this!

@citizens –local government twitters

I started thinking about this after being inspired by Simon Wakeman’s and Liz Azyan’s recent posts on the whys and ways that local government is using, or could be, using Twitter. The spur into action was Twitter’s change from @replies to@mentions, leading me to spot this one of @Derbyshirecc (the twitter of the organisation for which I work and for which currently I do most of the official tweeting for).

Twitter is not RSS. Why is @DerbyshireCC on twitter if it's not about giving it a human face? *sigh* #LocalGovtFail – 1:31am Mar 14th from TweetDeck.

I think this first part of the post will probably come across as defensive. I don’t really want it to but I think it probably will.
We soft-launched on twitter on 4 March 2009. This was the first step into social media for the organisation. Sure, we have a website but we hadn’t got involved in any other networks.
As yet we’ve not publicised our twitter presence elsewhere online or offline. We’re still finding our feet. Mostly, we’re still learning from other council’s and organisations who have been on twitter for longer and who have different approaches.
Yes, most of our tweets so far could seem like an RSS feed – news, events, consultations. We split jobs off into a separate @JobsDerbyshire account (as an aside I don’t think this one will survive long term and am struggling to identify value in it).
Our intention is to start making our tweets more conversational. We’ve been watching @Dorsetforyou and like their approach although perhaps ours won’t end up being quite so chatty (not saying their approach is wrong, again just my own feeling for our organisation).
We started moving in this direction with ad hoc tweets yesterday – all related to content on our website but more conversational nevertheless.
Where we go from here or where we end up is still very much up for discussion. And all local government is in the same boat really…the general feeling seems to be that we should be getting involved in social media in order to engage with citizens (or talk to people in everyday language) but how and where we do that are still questions to which we’re all trying to find answers.
The @mention tweet is really interesting though – how would we give @Derbyshirecc a ‘human face’?
I suppose I (or another member of the online communcations team) could be the ‘face’ of the organisation and tweet conversationally with followers. There would surely have to be guidelines though of what is and isn’t appropriate to deal with in person on Twitter? Could / should a communications officer have this responsibility?
I think that if we ever do get contacted by one of our followers about a service we’ll be much better off forwarding that query onto a relevant officer (in similar fashion to contact into our call centre) rather than an online communications officer trying to answer directly. So, played out all 30,000 plus staff could need to have access to tweet to the account at various times. Apart from being logistically undoable would this multi-voiced twitter feed be anymore worthwhile than the seemingly faceless one we have now?
How else then? Perhaps the best way would be for our chief executive and leader of the council to have personal twitter streams. Would these contain personal tweets as well as highlighting news etc on our website or elsewhere? The potential here is for ghost-writing (been enough about that on Twitter recently) and possibly having tweets posted by communications officers of one ilk or other rather than the chief exec or leader themselves (I am not saying this WOULD definitely happen, merely is a possibility for any organisation). Is that really any better either?
I would certainly like to see more councillors using twitter or social media to listen to and talk with people. With county elections in June I hope social media and what use it is to them will be something that will be put on the agenda for any new as well as re-elected councillors.
At the moment I don’t think we’ve got @Derbyshirecc quite right but neither do I think we’re completely off track. Although I doubt it looks like it to our social-media-savvy citizens taking a step into the online space is big step forward and we hope to move on from here in leaps and bounds.
Perhaps it may be back to a slightly-tempered but defensive stance: if you aren’t interested, don’t listen; if you want to talk to us, please do; and if you think we could do something better, tell us!
I don't think we joined Twitter with the intention of gaining another broadcast channel although that is pretty much all we’ve done with it so far. I think it would be great if people started talking to us, about council services but also about themselves, via social media. I would love for this to be a starter in the organisation being able to be involved and work in online communities. I do question whether people want to though. In my personal life do I want to talk with my county or district council, my fire service, the police force? No more than I wanted to converse with them by phone, email or in person ie only when I want a service or something has gone wrong.
I want to spend my time talking to people who share my interests or can further my knowledge. I guess I apply some roughly Reithian values to my networks – do they inform, educate or entertain?
I would see an organisation as falling into one of the first two categories and therefore merely broadcasting at me is fine for me.
But I want to know (and I think the organisation should want to know) how people want us to engage with them on social networks, if in fact they do? It is, after all, about conversation and that takes at least two!

Coming together

I'm surprised and pleased by how this week has gone. Especially givent he sense of dread I felt on Monday with Batter Connected 2009 out and a trip to the dentist scheduled.
But we managed to raise ourselves a little in BC09 and the dental work has been put off for another time. Black Monday turned out to be merely a pale grey.
And the sun shone through the rest of the week with the green light being given to several ideas / projects the team had been putting forward for a while.
A happy ending to the week as @Derbyshirecc was launched into the Twittersphere as our first social media endeavour. Next week move two is on the cards and even though these are baby steps they feel like they have been so long coming it's hard not to feel elated!
I'm almost allowing myself to believe that we're turning a corner and all the stuff that was holding us back last year may get resolved.
Add to that the smugness I am still feeling over a marvellous result on my ' Social Psychological Theory in Computer-Mediated Communication' piece and yes, I think this week can be chalked up as a good one.

This so called (online) life...

I've read a couple of articles recently about whether the amount of time we spend online is damaging to us as individuals and a society (Technology is great, but are we forgetting to live? and Online networking 'harms health'). It's something that has been crossing my mind a fair bit recently so it's with interest that I read these, and other similar, articles.

My thoughts are still pretty unorganised but my general feeling has remained pretty much unchanged throughout the years I have been an Internet user; anything in life can become unbalanced and online / offline living is no different.

I think if a person were to be carrying out all interactions online all the time, even when they could make face-to-face or other contact, then the balance has gone and damage to relationships and health are possible, even likely.

However, when used as a means of enriching existing contact / relationships etc then social media really can make a difference to the quality and quantity of communication and knowledge available. Especially in people or groups where more traditional contact might be difficult (rural communities, people with disabilities, those living abroad or far away from family and friends).

I've found I have more contact with family abroad and have made contact with more local family and friends again through social networking sites. However, if this contact remained only online I would see it as of no more 'social' value to me than having their address / phone number in a book somewhere. I might be more aware of them than the address book but there is no more social value to me. Moving from online to offline contact provides that value.

Different channels of communication or contact are more suited in different circumstances - my 90-something grandad hasn't been disowned because he isn't online (or ever likely to be) but rather a face-to-face visit or telephone call suits us both better. However, my friend in Australia (who I actually met on ICQ) is mainly communicated with via social networking sites and email and occasional postal packages of compilation cds. I keep in touch with my husband with occasional online messages but wouldn't dream of communicating with him this way if we were both at home together!

Balance, and purpose then.

For me online communication / social networks / media should be seen and used as an extra channel through which contact can be made and not a replacement for existing means.

History: Part two: Or private thoughts in public spaces.

As I left university and entered the workplace in my first ‘proper’ job (Internet journalist) I moved my offline diary-keeping into the online space. I was an active member of Open Diary (OD) from the start of 1999 until sometime in 2001, just before they launched the paid-for version.

I don’t recall what initially spurred me to start publishing my thoughts online (although, clearly, it still appeals!), perhaps the standard attraction of vanity publishing, perhaps because I was online so much of the time it seemed easier to keep writing from the desktop than go back to pen and paper.

It was quite an eventful time in my life so perhaps I just thought I had lots to say and liked having a record I could easily flip back through as I completed university and left full-time education, entered the workplace, moved back to my hometown and transformed a friendship into a relationship (with my now husband).

Whatever made me start with OD it was the community that kept me coming back. I was soon in a circle of seemingly like-minded diarists and we would regularly (in some cases more like religiously) read and comment on each other’s entries. For me it was the best of both worlds – a place to pour out private thoughts, feelings and worries while also getting feedback from people who wouldn't know me in real life. My feelings and experiences were out there in public and yet still remained intensly private.

I valued those comments from diarists I respected as much, sometimes more, than my real life peers. Some of their words still stay with me although I have no complete record of my online entries. Certainly when events in my life were hard to talk about with those who knew me in real life I was able to honestly and openly catalogue them online and receive support from those who read me – it gave me access to people who had experienced what I had (or something similar) when offline there was no such person around.

I know over the time I was with OD I made more than 100 entries and that my usage was tailing off by the time they announced it would split into two sister sites – one paid for and one not. Many of my ‘circle’ went with the paid for service but I lost my diary before I made a decision.

Losing that diary marked the start of a quieter period for me in online life as I moved to my first flat and had no Internet connection. I was spending all of my working day online and exploring possibilities for the space in my everyday job so for a while I didn’t feel I was losing anything by not using the Internet in my personal life.

The value I got from being part of an online community stayed with me though. Not only did it give me the skills I needed for my next job (online community coordinator) but it was there at the back of my mind when once again I found myself in a different position to my real-life peers (more of that in part three).

It’s interesting as well that of the two people from my circle who have stuck in my memory for their unfailing advice and support back on OD a Google search shows that one of them is still with OD (and still looks to be on a similar life path to me) and the other one has an ongoing blog / personal website. We’re all still out in the online space just not tethered together under one banner anymore. I wonder if I should give them a wave?